Zen Cart Review – The Pros And Cons Of ZenCart

Over the last four years of running my Internet business I have been very fortunate to use a very robust and reliable system called Zen Cart. All of my transactions are processed electronically through this platform and my business has been streamlined because of this. This is a biased review, and the only system I continue to use today. Though I will be upfront and say that Zen Cart is not perfect and I am always on the look out to find better systems such as Magento Commerce. I will be reviewing that shortly as well, so stay tuned. Also if you would like to see a couple of the websites I have developed using Zencart visit DBV.com.au and AsianGroceryShop.com.

An Overview Of Zen Cart

Zen Cart is an online software designed solely for e-commerce businesses. It uses PHP, MySQL and is an open source project that was developed by a community of shop owners, programmers, designers, and consultants who just wanted a simple e-commerce solution. Being open source like Wordpress, the software is free for anyone to use and it allows anyone to modify, develop and distribute. If you would like more information and details about Zen Cart, visit their tutorial section and read their about FAQ.

As of the date I write this review I am basing my experience on version 1.38a of Zen Cart. There was an announcement made in December 2008 for the release of version 2.0 and if you would like to know more about what is happening in the upcoming version, please read the Coming Soon: Zencart 2.0. For now, you can continue below to read my review on the Zen Cart system.

Installation Of Zen Cart
Most hosting companies offer Simple Scripts or Fantastico, which are application installers to help install Zen Cart. I would recommend using them as it saves time and also the hassle of setting up databases yourself. Zen Cart is one of the standard shopping carts available for installation so it should be a breeze to install. If you decide to go through and install Zen Cart yourself then you will need to read the instructions provided and it will take some time to get through. I would only recommend this route if you have a strong knowledge in PHP and MySQL as it will require you to edit some files and utilise FTP tools. You can download Zen Cart here

The Pros Of Zen Cart

Zen Cart Is A Free Bundled With Addons Available
Zen Cart is a great online software and best of all it is free. Since it’s inception over 5 years ago many developers have created numerous add-ons which can be downloaded and installed onto the Zen Cart system at any time. They are publicly available on the Zen Cart website and gives your e-commerce software extra functionality. You can download add-ons ranging from administrative tools anywhere to adding extra languages.

A Great Product Management System
The key to running any successful e-commerce business is how well you can manage your products. With Zen Cart, you are provided with a wide range of product options such as:

• Allows you to sort your products in categories and sub-categories
• Manage and control your stock levels
• Create attributes for your products, such as colours, sizes, and much more
• The ability to create products in bulk using the Easy Populate add-on
• Create specials and featured products
• Write reviews for each product

Each option can be activated when you need it or turned off. Zen Cart’s product management system is by far the most comprehensive system I have used to date and everything is at your finger tips as it is all linked to your orders and customers.

A Wide Range Of Free And Paid Templates Available
Most Internet businesses usually want a customised website and want different features to show their customers, which is why Zen Cart has a wide range of free and paid templates. You will find free basic templates available on the Zen Cart website that can be easily installed changing the colours and layout of your website. If you want more customisation, try some paid templates which start from about $50 and upwards. Here are two sites I recommend: Algozone and Template Monster.

Forum And Community Support Is Good
Unfortunately there is no formal support from Zen Cart or a team hired to handle customer service being a free product. Though there is a strong forum and community that does support and try their best to help. I have posted on their forum many times and got a response quite fast. Most of the answers are found by running a quick search and most of the time they will have a step by step process to fix the problem. I have to admit though it does get a bit technical and if you lack PHP knowledge then I would agree it can be quite frustrating to find a solution.

There is also some documentation available laid out in a Wiki section and FAQ on the Zen Cart website. If you are looking for a detailed manual there is one solely for administrators and it can be downloaded from a PDF file.

If all else fails, then try to find a Zen Cart experienced programmer and pay them to help fix your problem. They won’t cost too much and are very reasonable at what they do. I used a programmer to do some modifications to my website previously and I found them in the forum as well. Simply place a post asking for a programmer and specify what you want done. I am sure you will get people to reply if you pay them.

Export To Major Accounting Softwares Are Available
Currently Zen Cart supports both QuickBooks and MYOB accounting. Though, one module is free and the other does cost. So if you are looking to implement Zen Cart into your Internet business you will want to consider which accounting package to use. Currently there is a free QuickBooks export module that you can download and install available in the Zen Cart Downloads section. Alternatively if you are using MYOB, check out the company that has this export available at Zencart2MYOB.

The Cons Of Zen Cart

Originally when I first started using Zen Cart I was not very impressed by the not so appealing website after the installation. You will you see why:

Not Cosmetically Appealing
As with most of the open source “out of the box solutions”, I knew there were going to be somewhat a lot of customising to be done. What I found at first was the default skin that Zen Cart provided had a lot of “stuff” that were not needed and it made the whole store look a bit cluttered for my liking. Furthermore it was extra work to turn off all the banner advertisements and also to rearrange the boxes to have a simplistic look. I believe there has to be some element of visual appeal for any new user wanting to use Zen Cart as their e-commerce system.

Very Basic Reporting
Most of the basic reports are available which include products viewed, products purchased and customers orders. It lacks more sophisticated reports such as sales by products, profit on each product, profit margins made and so forth. There are additional addons which can be installed but are still not up to scratch. Basically I would not expect in depth analysis of sales, customers and products going through the door. You will need to generate these reports from your accounting software.

Upgrades And Add-On Integrations Are Difficult
This is the big downside of Zen Cart. Once you have installed Zen Cart and made modifications to the software, don’t expect to upgrade for a very long time. In my past experience if you decide to upgrade to the next version, you will basically have to start from the beginning again. The system has not been designed to upgrade without overwriting all your addons and customisations. So if you did any modifications like I have on my websites, I would be very cautious to stick to the existing version. Unlike Wordpress for example, if there are major upgrades or upgrades for add-ons it is a simple click of a mouse and the rest of the system will do the upgrade for you.

I am not saying it is not possible to upgrade, it is just extremely time consuming and a very tedious process. I have upgraded my Zen Cart websites twice from the previous versions of 1.1 to 1.2 and to 1.38a. Each time I have had to do a clean install and migrate all the data to the new version over a very long tedious process. Hopefully when the new version comes out it will eliminate a lot of these issues.

Newsletter And Email Autoresponder Is Not Reliable
I have noticed once your database begins to hit the 1000 customer mark, the email newsletter system and autoresponder facilities begin to show a slower response time. As most hosting companies do not allow for more than 50 emails to be sent out per hour via their mail servers, a majority of the emails do not get sent or are blocked by other mail providers. This begs the question to use other email service providers that will send your emails and guarantee at least a 99% delivery rate. One provider I use and talk about a lot is Aweber and I currently use this to manage my customer email database to send my updates and newsletter through. Unfortunately Zen Cart does not have any addons that are sufficient enough to automatically register a new customer to an email autoresponder and add it to the database. This is a major marketing tool that is missing in Zen Cart that can help Internet businesses grow their online customer database.

Overall Rating On Zen Cart
After using Zen Cart for a few years now I have seen the development and growth of this project. When I first started using Zen Cart it was very basic and I had to do a lot tweaking and personally add code to make it function the way I wanted. This is not ideal if you want a plug and play solution, which is what most e-commerce businesses need. Over time Zen Cart has improved this issue, but has not completely created a plug and play solution just like Wordpress has. I expect the new version of Zen Cart 2.0 will have this ability, as most open source projects begin to migrate to automatic updates rather than manually installing the plugins ourselves.

My rating for Zen Cart is a 7 out of 10 and I would recommend it as a solution to start off with for any small to medium business owners.

Tyrone Shum
Zen Cart User

Getting Started In Your New Internet Business

I always think it’s fun and exciting to start a new Internet business. I know for me that I would do something that I’m interested and passionate about. Otherwise the new venture doesn’t last for long. As it’s just as important to have passion, motivation and interest, there are a few areas that help me succeed in business.

Promoting Your Internet Business
I would call this the “show me the money” part of the business. Without money or income, there is no business. Therefore it’s important to promote your business and turn your promotional activities into sales. At every opportunity, try to promote your business through passive means: e.g. through your stationary, letterheads, emails, brochures and any other promotional material you may use. Even if it’s just an article you write for a directory, remember to put your website address at the bottom of it. In the past, I made stickers of my logo that I could easily stick on my products. Also I made sure that every email I sent out to a customer had a company logo in it. This all helps with creating the brand for the business.

It’s crucial to develop a marketing plan that will not only sell your products, but also your brand. Here are some other articles I recommend to read to help you promote your Internet business:

• Spreading The Word: Turbocharge Your Traffic
• Converting Traffic Into Sales Part 1: Generating Leads
• Converting Traffic Into Sales Part 2: Profiting From The Back-End
• 12 Sales Effective Marketing Tips

Operating Your Business
This is the “lifeblood” of the business and I’m amazed at the amount of businesses that still operate without having good systems in place. An electrician I use from time to time asked me how I maintain my book work and said he doesn’t know how to do it. I was shocked because I’d known him to be trading for over 2 years and he probably doesn’t know how much money is being made in his business or let alone lost. What I am saying is to not be like my Electrician friend and make sure you buy an accounting software to track all your accounts and paperwork. I would suggest hiring a book keeper because it will save you the hassle and time of doing it all yourself. Some good software packages out there that are under $500 like MYOB Accounting and QuickBooks will be more than sufficient when you start out.

Another area that most people forget or get caught out on are getting the appropriate insurances for your business. The most common are public liability insurance, fire, burglary, vehicle and workers compensation insurance. All these can be easily found via a quick search on Google. I would recommend ensuring both public liability and fire insurances are in place before even running your business.

Keeping Pace And Staying Up To Date
This may sound all too overwhelming when you have to promote, operate your business and keep up to date with your industry. Believe me it’s not as hard as it sounds. Take the first step and join a trade association or your local Chamber of Commerce. You will find it both informative and beneficial to your business. To know what is happening in your area and within your industry can help you make better decisions for promoting your product or service. Whether it may be time to change a product line or add more services to your business, you will be keeping up with the industry and making sure you are not missing out on opportunities. Also it’s a great way to network and promote within your trade associations and Chamber of Commerce. Simply write an article to contribute and it can be used as great public relations (P.R) for your business.

Also I emphasise to have a well prepared business plan created before starting your business, because this will be your starting point. A business plan is useful for so many areas for your business from sourcing finance to implementing a growth strategy for the next 5 years. Once it’s written down, it will become a living breathing document that you can update and review over time. I’ve just finished preparing my business plan for this business which took nearly 3 weeks to complete but I can tell you that it is well worth the time and effort to do. Learn how to put your own business plan together and I can guarantee you that you’ll get finance and negotiate business deals much easier.

The Future Of Your Internet Business
Starting your Internet Business is rewarding and if you look into those areas I have mentioned, then you will have a good foundation to running a successful Internet Business. Take action today and know that you deserve to live your dream.

Tyrone Shum
Internet Business Coach

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